304 Privacy Policy — Protecting Your Information
This policy provides a full explanation of how your personal information is collected, used, stored, and protected on the 304 platform. Please read it carefully before using the platform.
Last Updated: January 2025
What Information We Collect
The following types of information may be collected when you register, log in, or use services on the 304 platform:
Account Information
- Your name, mobile number, and any other identifying details provided at registration.
- Date of birth — required for age verification.
- Login credentials and account password (stored in encrypted form).
Payment & Transaction Information
- BKash, Nagad, or Rocket number and transaction history (in BDT / ৳).
- Deposit and withdrawal amounts and dates.
- Transaction reference numbers required for payment verification.
Device & Browsing Information
- IP address, browser type and version, and operating system.
- Mobile device model and screen resolution.
- Which pages were visited on the platform and how long was spent on each.
Data Usage & Cookie Policy
How We Use Your Information
304 uses the information it collects for the following purposes:
- Account Management: To verify registration, authenticate logins, and secure your account.
- Payment Processing: To process deposit and withdrawal requests quickly and accurately.
- Customer Support: To address your complaints or questions.
- Fraud Prevention: To detect and prevent suspicious activity.
- Service Improvement: To analyze usage data and further improve the platform experience.
Cookies & Tracking
The 304 platform uses cookies — small text files stored in your browser. They are used to:
- To remember your login status and manage your session.
- To save your language preferences and other personalized settings.
- To monitor and analyze platform performance.
You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features.
Data Storage, Security & Third Parties
Data Storage & Security
304 stores your information on secure servers. The measures we use to protect your data include:
- SSL Encryption: All data transmissions are encrypted using robust SSL technology.
- Password Hashing: Your password is never stored in plain text — it is always saved in hashed form.
- Access Control: Only authorized personnel have access to specific data.
- Data is retained for as long as your account remains active and for any period required by law.
Sharing Data with Third Parties
304 does not sell your personal data. Information may be shared only in the following limited circumstances:
- Payment Providers: Minimum information necessary to process transactions via bKash, Nagad, or Rocket.
- Game Software Providers: Limited data shared with licensed third parties required to operate the games.
- Legal Obligations: We may be required to disclose information in accordance with Bangladeshi law or government orders.
User Rights & Data Control
As a user of the 304 platform, you have the following rights over your personal data:
- Right to Access: You can log in to your account at any time to view your registered information.
- Right to Rectification: If any of your information is incorrect or outdated, you may request a correction through our support team.
- Right to Erasure: You may request deletion of your personal data along with an account closure request. However, certain information may need to be retained for a specified period due to legal obligations.
- Right to Object to Data Use: You have the right to object to marketing communications or certain types of data processing.
- Right to Data Portability: Where applicable, you may request a copy of your data in a structured, portable format.
To exercise any of these rights, please contact our support team. We will respond as promptly as possible.
Policy Updates & Contact Us
Policy Update Process
304 reserves the right to update or revise this Privacy Policy as needed. In the event of significant changes:
- The date of any changes will be noted at the top of this page under "Last Updated".
- We will make reasonable efforts to notify registered users of any changes.
- Continued use of the platform after any changes are made will be considered acceptance of the updated policy.
How to Reach Us
For any questions, concerns, or data-related requests regarding this Privacy Policy, please contact us:
- Email: support 304.wine
- Live Chat: After logging into the platform, click the support button.
- Support Hours: 24 hours a day, 7 days a week.
For general inquiries, contact us via our The FAQ section — where you'll find answers to common questions about data protection, your account, and payments.